Shell Broadband customer support is a joke – Royal Dutch Shell Plc .com

Shell Vitality Broadband Opinions not too long ago posted on broadband.co.uk

Reviewer Juan Ferrai: Location Sunderland: Date 2022-12-16

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Don’t use this firm initially with the Publish Workplace however went with Shell once they took over. Broadband pace was strategy to sluggish and unreliable. Customer support is a joke and eventually moved provider. Requested to return historical router or could be charged £35. Returned Router with letter and proof of postage. 2 month later and varied cellphone calls to inform them the router had been returned they nonetheless wished the £35 paid . They then forwarded the disputed debt to MIL debt assortment company with out discover. Keep away from with a barge pole a horrible firm

Reviewer T: Location Thomas: Date 2022-12-16

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Very poor constant sign, dire customer support…once you finally get to talk to somebody
Raised similar problem again and again for a yr however by no means resolved regardless of assurances. Ended up being informed it was my fault for selecting the broadband I had! Additionally the man argued with me to the purpose I felt intimidated over the cellphone. One girl was very useful therefore the 1 star however as for the remaining it was horrendous.
Broadband provision very poor, stored dropping out on a regular basis and days the place utterly not working in any respect. Moved suppliers now because it was too irritating to attempt to work at home utilizing the broadband I had.
Disgusted by Shell broadband and wouldn’t advocate it to anybody.
I’d have appreciated to talk to the man’s supervisor to complain however didn’t need to be on maintain one more 3/4 of an hour!

Reviewer Iona: Location North Wales: Date 2022-12-13

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Replace on earlier evaluation
Now been with out broadband for 10 days.
Purported to be mounted by twenty third December which is one other 10 days away.
Not proactive in any respect in any approach form or type.
Don’t go together with Shell as your supplier no matter you do.

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